{"id":289,"date":"2017-11-01T01:32:59","date_gmt":"2017-11-01T01:32:59","guid":{"rendered":"https:\/\/smartcustomersolutions.com\/dir\/?p=289"},"modified":"2019-09-12T06:34:31","modified_gmt":"2019-09-12T10:34:31","slug":"the-magic-of-trust","status":"publish","type":"post","link":"https:\/\/smartcustomersolutions.com\/dir\/2017\/11\/01\/the-magic-of-trust\/","title":{"rendered":"The Magic of Trust"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left top;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:4%;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first fusion-no-small-visibility\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 0px + 0px ) * 0.16666666666667 ) );margin-right: 0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third\" style=\"--awb-bg-size:cover;width:66.666666666667%;width:calc(66.666666666667% - ( ( 0px + 0px ) * 0.66666666666667 ) );margin-right: 0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><div class=\"separator\">\n<p>I can\u2019t stand being micro-managed. It drives me mad. I can\u2019t stand doing things without knowing why they must be done. Just going through the motions because that\u2019s what the job entails doesn&#8217;t work for me. I work extremely well under pressure. If there\u2019s a short deadline or an overwhelming challenge, that\u2019s when I perform at my peak.<\/p>\n<p>That\u2019s me; I know my strengths and I know what makes me tick.<\/p>\n<p>I\u2019ve been part of many teams, and I\u2019ve led a good number of teams over the years, and this is what I\u2019ve learned \u2013 one size does not fit all.<\/p>\n<p>We don\u2019t all enjoy autonomy or work well under pressure. Some people prefer to do what they are asked without challenging the routine.<\/p>\n<p>And that\u2019s okay.<\/p>\n<p>When I\u2019ve gone into a new team, started my own team, or taken over a team, I have one rule that I go by.<\/p>\n<p>I don\u2019t want to hear the gossip, or the technology glitches, or even the issues the team had with their previous leader.<\/p>\n<p>When I meet a new team member, the first thing I want to know is who they are. What their goals are, what pushes them over the edge, what inspires them, how they function.<\/p>\n<p><strong>Building trust<\/strong><\/p>\n<p>According to Forbes, problems that most teams experience are as a result of a lack of trust. This includes poor performance, a lack of commitment and tension.<\/p>\n<p>The common definition of trust is having a firm belief in the reliability, truth, or ability of someone.<\/p>\n<p>If you do not take the time to get to know your team members, personally, there is no way to understand their reliability, their truth, or their ability.<\/p>\n<p>Here are some tips from Forbes on how best to get to know your team members:<\/p>\n<\/div>\n<ul>\n<li>\n<div class=\"separator\"><strong>Listen:<\/strong> Ask questions in personal meetings, as well as in a broader forum. Listen without judgement, listen to learn and understand. Take notes, either mentally or after your meeting, because in this way you remember more. When next you\u2019re meeting with that person, connect with something you\u2019ve learned about them.<\/div>\n<\/li>\n<li>\n<div class=\"separator\"><strong>Be Brave:<\/strong> The best way to learn about what inspires and motivates people, is to share your own story and experiences, and share your interests, fears and goals. When team members see that you are genuine, they will be willing to trust you.<\/div>\n<\/li>\n<li>\n<div class=\"separator\"><strong>Work with the Team:<\/strong> Whether you\u2019re a leader or a team member, one of the best ways to show individuals that you\u2019re truly interested in them, is to spend time in their space, with their permission. People generally enjoy sharing what they are doing and showing others what they know. It will boost their morale and again show them that you\u2019re really interested in who they are.<\/div>\n<\/li>\n<li>\n<div class=\"separator\"><strong>Recognition:<\/strong> Appreciation is a fundamental human need \u2013 not only does it show team members that the work they are doing is appreciated, it shows them that they are valued.<\/div>\n<\/li>\n<\/ul>\n<p>Guidelines for building trust and connecting are always helpful, but there\u2019s one thing that I believe must be present, and that\u2019s being genuine. These actions need to be done with genuine intent, genuine willingness to learn and understand, genuine want to connect with people.<\/p>\n<div class=\"separator\"><\/div>\n<div class=\"separator\">When you truly understand your team members, you can appreciate their actions and reactions in the situations they face, and you will be equipped to journey with them through the trials and tribulations, in a way that is meaningful to them.<\/div>\n<div class=\"separator\"><\/div>\n<div class=\"separator\">In a work environment I believe that it takes perseverance and hard work to create a trusting environment, and that the work begins with me.<\/div>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-2\"><p class=\"separator\">Author: Gail Meintjies, This article was\u00a0originally published on <a href=\"https:\/\/www.linkedin.com\/pulse\/agile-customer-service-gail-meintjies\/\" target=\"_blank\" rel=\"noopener noreferrer\">LinkedIn<\/a>.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last fusion-no-small-visibility\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 0px + 0px ) * 0.16666666666667 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":1333,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"nf_dc_page":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[2,4],"tags":[],"class_list":["post-289","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-strategy"],"acf":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/smartcustomersolutions.com\/dir\/wp-content\/uploads\/2017\/11\/trust.jpg?fit=300%2C240&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/paH3Kj-4F","_links":{"self":[{"href":"https:\/\/smartcustomersolutions.com\/dir\/wp-json\/wp\/v2\/posts\/289","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartcustomersolutions.com\/dir\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/smartcustomersolutions.com\/dir\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/smartcustomersolutions.com\/dir\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smartcustomersolutions.com\/dir\/wp-json\/wp\/v2\/comments?post=289"}],"version-history":[{"count":4,"href":"https:\/\/smartcustomersolutions.com\/dir\/wp-json\/wp\/v2\/posts\/289\/revisions"}],"predecessor-version":[{"id":1335,"href":"https:\/\/smartcustomersolutions.com\/dir\/wp-json\/wp\/v2\/posts\/289\/revisions\/1335"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/smartcustomersolutions.com\/dir\/wp-json\/wp\/v2\/media\/1333"}],"wp:attachment":[{"href":"https:\/\/smartcustomersolutions.com\/dir\/wp-json\/wp\/v2\/media?parent=289"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/smartcustomersolutions.com\/dir\/wp-json\/wp\/v2\/categories?post=289"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/smartcustomersolutions.com\/dir\/wp-json\/wp\/v2\/tags?post=289"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}