Work SMART for Profits
mart Customer Solutions is here to make your world a better place.
The SMART contact centers offer a wide range of services to provide our clients with a turn key solution that can address their needs. We thrive on success and our agents excel with training, mentoring and focusing on quality. Here are the areas we focus on:
- Full service organization with BPO, Customer Service, Direct Response Sales, Technical Services, Appointment and Reservation Services.
- Full Contact Center Support with Incoming calls, Outgoing calls, Online Messaging, SMS & Chat, and Direct Mail.
- Database Management utilizing best known agent’s practices, timeframes and introductions to produce the best results.
- PCI compliment with Cloud based servers to assure secure commerce, connections and backup of data.
- Experienced Management team and workforce that has been a part of this industry for over 30 years.
INDUSTRIES SERVED
We provide client-based programs that build upon your customer’s understanding of your company’s products, features, and services. We assist the customer in determining the best alternative for their needs and make sure those needs are taken care of.
SERVICE OFFERINGS
Our Services are focused on the needs of your business and your customer. Below is a list of the basic services we offer. Contact us today to draw up a customer solution that can give your business an advantage in the marketplace.
WORLD CLASS PARTNERSHIPS
PROCESSES THAT ACCELERATE YOUR SALES
Technical Support
Getting qualified technical support personnel to answer customers questions is not the core of what your company does. But it is what we do. We have highly trained technical personnel that can learn your technical products and assist customer in finding solutions
Sales/Customer Aquisition
Smart Customer Solutions has a set of tools working with Social Media, Focused Internet Advertising, and Customer Incentives that has been successful at Generating leads and building a business.
Customer Care
Your customer need support in understanding their account, what is happening with an order or how systems work within your structure. Our trained group of agents are here to help.
Content Management
Our metrics make us accountable to you for results. We track information in real time and allow our clients to monitor the results of their campaigns. This keeps us accountable and you informed.