INNOVATION AND EXPERTISE WITH EVERY PROCESS
The SMART brand delivers outsourcing solutions that are the driving force of efficiency, savings, and revenue growth across industries. That is why we are an industry leader in our targeted markets and continue to build new opportunities for our clients.
Creating better experiences for your customers, members, and stakeholders. Empowering your team at every level, every day. Driving process efficiencies throughout your entire organization. This is the momentum SMART brings to our partners in business and government. You set your mission. We help set it into motion.
WIRELESS EXPERTS
SMART has decades of experience servicing Carrier & MVNO clients. We integrate our centers with Sales, Technical Support, Care & Customer Retention.
SALES & CUSTOMER ACQUISITIONS
Match talent with program needs and offer incentives to motivate agents to rebut customers objections. This results in new sales.
CUSTOMER EXPERIENCE SOLUTIONS
People, process and technology solutions for more human-centric, connected, and omnichannel customer experiences that drive loyalty and referrals.
WHAT OUR CLIENTS SAY
Real Time Reporting and Daily Summary Reports provide our clients with information that is informative and actionable.
“When a customer service team knows and feels confident in the “WWTCW” (What Would The Client Want) approach, agents are truly empowered to do the right thing. I believe that SMART Solutions agents possess a strong understanding of this approach. They know that there are no negative repercussions for satisfying a customer. They skillfully acknowledge, apologize, and correct the issue, and they are empowered to throw in ‘something extra’ to leave that customer with a positive, warm and fuzzy feeling toward our brand. That’s the secret to outstanding customer care.”
“Tom Hansen and team started with a 10 agent Challenger pilot and within 5 years became our largest contact center vendor partner. Their growth within Sprint resulted from consistent performance beyond our internal and other vendor teams.”
“PetFirst is one of the fastest-growing pet health insurance administrators in North America, and we’ve helped thousands of families purchase insurance to cover their pets’ veterinary expenses. To help manage this growth, we conducted an extensive review of contact centers and selected SMART Customer Solutions as our partner. The SMART agents complement our internal team extremely well and consistently exceed our performance expectations.”
“Our entire SunState Technology leadership team was impressed how smoothly the SMART team captured our key business aspects and transitioned our in-house Client Care calls to their center. We have not outsourced this critical function in the past due to fears of client confusion and quality service issues. However, NO issues occurred and we now are identifying other client touch-point activities which we can transition to SMART!”
When working with SMART Customer Solutions, their commitment to us, gave me the inspiration to build an acronym to describe them. This is what I came up with:
